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©2019 by Not Your Honey.

 SHIPPING POLICY 

Once you've placed your order, you will get an order confirmation to the email adress that you've choosen. You will get a confirmation both when we have shipped your item and when its ready to pick up. All parcels will be traceable at Postnord. 


 PRICES 
We ship worldwide! Within Sweden shipping cost is 59SEK and for every other country its 130SEK. (If you live outside of EU and a tax/custom payment is required you are the one who has to stand for this cost. For swedish costumers 25% Moms is always included in the price) 


 DELIVERY TIME  
We normally process and ship your order within 1-2 days. Delivery within Sweden usually takes 2-5 business days while worldwide shipping can take about 3-10 business days. Please understand that delays can happen and are sometimes caused by the carrier (Postnord) and not us. 


 UNCLAIMED PACKAGES 
If a package is unclaimed, we will charge you a fee of 249SEK  to cover expenses that may apply when being returned to us.

 RETURN POLICY 

When recieving your package you have 14 days to decide if you want to keep the product or not. If you decide to return the product you will be responsible for the shipping cost. 


The products must have their original tag, packaging and contain everything that followed in the delivery. You are not allowed to return a product that has been used, is dirty or have been washed. For Swimwear the hygien liner cannot be broken. If any of the products are soiled or do not match the criterias above the return will not be accepted. PLEASE NOTICE Costum made orders (for ex cutsom made necklaces can not be returned)


To return a product, use the contact form on our website or send us an email at notyourhoneylabel@gmail.com. Please tell us why you want to return the product (broken, wrong size etc) along with your ordernumber.


 SALE/DISCOUNTED ITEMS 
All sale items are not accepted for return. Products that have been discounted with a discount code also counts as sale items and will therefore not be accepted for return. Exchange of size will be accepted if product is in stock and the buyer pay for the shipping.


 EXCHANGE 
If you want to change your item into a bigger size or other color, this will be possible depending on our stock. (Make sure that the product you want to change into is in stock) Send us an email at notyourhoneylabel@gmail.com and tell us what you want to exhange.

 

You will be responsible for the shipping cost. When sending the product back to us you can choose yourself if you want to send it as a traceable package or not (although we recommend tracable packages) When we have recieved the item you would like to change you will recieve a invoice of 39SEK, which will be the shipping cost for your new item that we always send by traceable package.


 REFUND 
If the return matches all the criterias, a refund will be made. Time for refund can take up to 20 days and will be made to the same card as you placed your order with. The refund will not include the shipping cost. 
We can only give you your refund after we have recieved your return.
If the products dissapear due the postal office handeling, there must be a proof of when the return has been made and that the product is on its way back for us to make a refund. 


 LATE RETURNS 
Late returns (a return that has been made 14 days after recieving the product) will not be accepted and no refund can be made. There must be a proof of when the return has been made and that the product is on its way back to us if you think that we've handeled your return wrong.

 PAYMENT POLICY 

We accept payments through Visa, Mastercard, American Express or a Paypal account. Card payments are processed through Paypal or Stripe. We do not store any card details.  


If you live outside of EU and a tax/custom payment is required on delivery you are the one who has to stand for this cost. For swedish costumers 25% Moms is always included in the price.

 OTHER 

 PRICES 
Prices are shown in Swedish Crown (KR). The final price that  has to be payed is the price that is calculated at checkout.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue our products (or any part or content thereof) without notice at any time.

 CHANGES ON OUR WEBSITE 
We are allowed to make changes on our website without any further notice. Including: products, design, terms and condition, promotional codes etc.

 PERSONAL INFORMATION 
When making an order at NOT YOUR HONEY you need to fill in all our requiried fields at customer registration. (such as need your name, adress, email adress) We need these information to ship your order, send you order confimation/shipping information and also to contact you if something happened to your order. 
Therefor its important that you give us your correct email-adress. This information you provide will only be used for handling your order and will not be given to any third part. We do not store any of your payment details. 

 OWNERSHIP 
Every product you order, is our property until we have recieved a full payment for it.

 TRANSPORT DAMAGES/FAULTY GOODS 
If you recieve a faulty item or an item that has been damaged during the transport, please contact the carrier (postnord) and us right away at notyourhoneylabel@gmail.com and we will help you to solve the problem.

 PROMOTIONAL CODES 
Promotional codes that you recieve can only be used one time or during the period of time that has been decided by NOT YOUR HONEY.

 CANCELLATIONS 
You have the right to cancel your order BEFORE we've shipped it for you. A cancellation request that is made after we have shipped your package will not be accepted.
If a package is unclaimed, we will charge you a fee of 249SEK  to cover expenses that may apply when being returned to us.

 CHANGES 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 CONTACT 
If you have any questions always feel free to contact us at notyourhoneylabel@gmail.com